Scotland · in force from today, 6 October 2026
Damp and mould reports now run on a legal clock.Never miss a deadline.
10 working days to investigate. 3 to send the tenant a written summary. 5 to start repairs. RepairClock tracks every clock, gets the landlord's approval in one click, drafts the letters and keeps a tribunal-ready record — built for letting agents.
No card needed · import your homes from a spreadsheet · set up in 10 minutes
If a tenant reports mould today
- Day 0
You become awareTue 6 Oct 2026
Email, call, portal message or inspection — the clock starts here.
- 10 WD
Investigation by a competent personTue 20 Oct 2026
Within 10 working days, beginning the day after.
- +3 WD
Written summary to the tenantFri 23 Oct 2026
Within 3 working days of the investigation (latest case shown).
- +5 WD
Repairs must beginTue 27 Oct 2026
Within 5 working days of the investigation, if needed.
Why agents are exposed
The rules changed overnight. Your inbox, diary and spreadsheet didn't.
The clock starts with whoever hears first
A WhatsApp to a property manager or a note from a contractor counts. Not when the landlord replies, not when a contractor is booked.
You wait on landlords. The law doesn't.
Approval chains by email can eat half of the 10 working days. The legal duty stays with the landlord — the scramble lands on you.
The paperwork has required content
The written summary must name the investigator, give a clear conclusion and a repair start date. Delays need a written notice with reasons.
Tenants can take it to the Tribunal
Missed duties can mean a Repairing Standard Enforcement Order, rent relief, compensation for social tenants — and a record you'll have to defend.
How it works
One place for every report, every deadline and every letter.
No new hardware, no change to how tenants contact you. Log the report when it arrives and RepairClock runs the rest of the process with you.
Click through it in the demo- 01
Log the report in 30 seconds
Pick the home, paste the tenant's message, enter when you became aware. Every statutory deadline appears instantly — calculated in working days with the correct Scottish bank holidays.
- 02
Get landlord approval in one click
Send a secure link showing the work, the cost and the legal deadline. The landlord approves or declines without logging in, and their decision is time-stamped on the case. Reminders go automatically.
- 03
Issue the written summary — drafted for you
Record the investigation (rough notes are fine) and RepairClock drafts the tenant's written summary with every element the guidance expects, checks it, and emails the PDF. Running late? Issue a delay notice in two clicks.
- 04
Stay ahead, every morning
A weekday digest lists what's overdue, due today and due soon across your whole portfolio, plus landlords who haven't answered.
- 05
Prove it, whenever you're asked
Every action lands on an append-only timeline. One click produces an evidence pack — deadlines, letters, photos and approvals — for a landlord, the Tribunal or your own audit.
What your team sees
Every case shows exactly where it stands, legally.
LFL-0003Flat 1/2, 18 Dalmeny Street, Edinburgh
Investigated Fri 2 Oct 2026 · repairs needed
0110 working days
Investigate
Due Thu 8 Oct 2026
Done Fri 2 Oct 2026, 14:00
023 working days
Written summary
Due Wed 7 Oct 2026
1 working day left
035 working days
Start repairs
Due Fri 9 Oct 2026
3 working days left
04As soon as practicable
Complete repair
—
Starts when repair work begins.
Why RepairClock
Built for one job: meeting the new duties, and proving you did.
| Inbox + spreadsheet | General property CRM | RepairClock | |
|---|---|---|---|
| Working-day deadlines with Scottish bank holidays | |||
| Delay notices that protect you (before the deadline) | |||
| Written summary drafted with the required content | |||
| Landlord approval in one click, with the legal deadline shown | |||
| Morning digest of what's overdue and due | |||
| Tribunal-ready evidence pack in one click | |||
| Live in an afternoon, no contract |
Already on Reapit, Alto or Arthur? Keep them. Export your property list as CSV and import it into RepairClock in a minute — it runs alongside your CRM.
Pricing
Less than one late repair costs you.
Landlord
Self-managing landlords
£12 /month + VAT
Up to 10 homes
Agent
Letting agents up to 300 managed homes
£99 /month + VAT
Up to 300 homes
Agency
Multi-branch agencies up to 1,500 homes
£249 /month + VAT
Up to 1,500 homes
Housing
Housing associations, co-ops & councils
£499 /month + VAT
Up to 5,000 homes
14-day free trial on every plan. No card to start. Annual billing gets 2 months free.
Questions
What agents ask us
Want the detail? Read our plain-English guide to Scotland's new damp and mould rules.
Does this apply to private landlords and letting agents?
Yes. From 6 October 2026 the Investigation and Commencement of Repair (Scotland) Regulations 2026 apply to private landlords (through the Repairing Standard) and to social landlords (through the Right to Repair scheme). The duty sits with the landlord, but in practice it's the letting agent who receives the report and has to make the deadlines happen — that's who RepairClock is built for.
When does the clock start?
When the landlord — or the agent acting for them — becomes aware of the damp or mould: a tenant's email, a call, a portal message, something spotted on an inspection or mentioned by a contractor. Day 1 is the next working day. Weekends and Scottish bank holidays don't count. RepairClock asks for that date when you log a report, and records when you logged it.
What if a contractor can't get there in time?
The Regulations allow for circumstances beyond your control, but you have to tell the tenant in writing — the reason and the revised date — and take reasonable steps in the meantime. RepairClock drafts that delay notice, files it on the case and flags it if it would be issued after the deadline has already passed.
What goes in the written summary?
Scottish Government guidance expects it to name who investigated, summarise what they found with a clear conclusion on whether the home is substantially free from damp and mould, note any work done on the visit, and — if repairs are needed — what they are and when they'll start, plus where the tenant can get advice. RepairClock drafts it from your investigation record and checks those elements before you issue it.
Is RepairClock legal advice?
No. It's a system for running and evidencing the process the Regulations set out, with the legal sources linked. You stay in control of every decision and every letter, and we recommend Propertymark, SAL or your solicitor for advice on specific cases.
What about England and Awaab's Law?
RepairClock also runs the Awaab's Law timescales for social landlords in England (24 hours for emergency hazards; 10, 3 and 5 working days for significant ones) and tracks the same timescales as a benchmark for private lets ahead of the planned extension.
Can I cancel? What happens to my records?
Cancel any time from the billing page. Your cases stay exportable as CSV and every case can be downloaded as a PDF evidence pack — the record is yours.
Put a clock on every report before the first deadline lands.
Reports from today have to be investigated by Tue 20 Oct 2026. Start your trial now and log them as they come in.